Terms & Conditions

Use of this Web Site

You may only use this web site for your own personal use. You are not allowed to copy or use any material on this web site for any commercial purpose.

Governing Law

This web site has been designed for use within the United Kingdom. By accessing this web site you are agreeing that the Courts of England will deal with any disputes, which may arise between you and us, and that English law shall be the applicable law.

The Terms

These terms constitute the entire agreement and understanding between you and Moving PEOPLE Ltd in relation to their subject matter. If you do not agree to these terms, you may not use this web site.

Any holiday you purchase using this web site, which is confirmed in accordance with these terms and conditions, will constitute a legal agreement between you and the tour operator, carrier or hotel. All bookings you make will be subject to the tour operator's, carrier's or hotel's terms and conditions, which must be agreed to before a booking can be made.

Who we are

Holidays on this web site are booked and administered by Moving PEOPLE Ltd.

Accuracy

Moving PEOPLE Ltd does not warrant that the information accessible via this web site is accurate. The information that we display is derived from a number of sources. Whilst we take great care to try to ensure accuracy, services and facilities may change or be withdrawn. We make every attempt to keep the content of this website as up-to-date as possible and we will pass on any changes at the time of booking before confirming your holiday and taking payment.

Pricing

All holiday details are subject to availability and price changes prior to confirmation of your booking. A final costing will be provided once all customer details have been entered, but before payment is collected. Whilst we regularly update and check the price of all the holidays advertised, we cannot guarantee the availability of any holiday at the advertised price. Please check the correct price which will be made known to you before you book. The prices of holidays are in sterling usually inclusive of all taxes unless otherwise indicated.

TOD - Ticket On Departure

If you have booked close to the departure date, often tickets cannot be sent out to you by post in time. Instead they can be collected from the appropriate tour operator on departure. Charges for tickets on departure vary from £0-£10 per person depending upon the tour operator, and this will be notified to you at the time of booking. You will need the tour operator's booking reference as stated on the receipt or given to you when you book to be able to collect your tickets.

The Contract

When you book a holiday with us, you will enter into a legally binding contract with the tour operator offering the holiday (eg. Moving PEOPLE Ltd). You will be asked to read and accept the tour operators' booking conditions prior to booking, and these contain important information including the tour operators' cancellation procedure. This contract will only be formed when we send electronic confirmation of your online booking to you (an electronic booking request is a binding offer from you to purchase the holiday on the stated terms, capable of acceptance by us on those terms). Where your booking is not made online, the contract will be formed when we confirm the holiday over the telephone with you, and dispatch a written confirmation through the post.

Tickets

Tickets are normally despatched 14 days before date of departure. If you do not receive your tickets 7 days before date of departure please contact us on 0845 475 1212.

Receipts

After booking your holiday with us you will be sent an electronic confirmation via e-mail, and/or a paper confirmation and receipt through the post.

Cancellation

Once your holiday has been booked, it can be cancelled subject to payment of a cancellation charge. These charges are set by the tour operators in accordance with their booking conditions which govern the contract. Most cancellation charges are based on a sliding scale, with a percentage of the holiday cost payable in cancellation fees. This scale rises the closer to the date of departure that the holiday is cancelled. Any cancellations must be made in writing. and this must be done as soon as possible by the person in whose name the booking was made. When doing so, please quote your holiday reference number, name and departure date.

Special Requests

When you book with us, you may wish to make a special request on your booking, for example if you would like a low floor room or vegetarian meals. We will do our best to pass these on to your tour operator for you, however, please bear in mind that these are subject to availability from the tour operators and are not guaranteed, unless your tour operator lets you know in writing that they are available.

Special Needs / Customers With Disabilities

If you or any member of your party have any medical condition or disability that means you need special travel, accommodation or dietary arrangements, please telephone our reservations team on 0845 475 1212 before you book a holiday. We can then check with the supplier of your travel arrangement to see whether they can meet these needs.

Age Regulations

When entering a child's age, this must be the age that the child will be on the date of return from holiday. Travel may be refused if the date of birth according to the child's passport disagrees with the age on the tickets. Children under two years of age on the date of return may count as infants, and may not be entitled to a separate seat.

Arrival and Departure Times

All timings are shown in ‘local time’. As timings are subject to change, it's important that you check your travel tickets for the most up to date timings. Moving PEOPLE Ltd is not liable for any change to a departure or arrival time previously given to you or shown on your ticket.

Payment

Full payment must be made at the time of booking.
Moving PEOPLE Ltd accepts Visa, MasterCard credit cards and Switch and Delta debit cards.
Payments made by credit cards are subject to a 2.3% surcharge. There is no charge for payments made by debit cards.

Changes to the Terms and Conditions

These terms and conditions may vary from time to time. By browsing this web site you are accepting that you are bound by the terms and conditions current at the time when you browse.

Customer Services

If you have any queries in relation to the terms or the services we offer you can contact us by telephone on 0845 475 1212 or by e-mail on: info@movingpeopleltd.co.uk This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Outside of the UK

All holidays are for departure from within the UK. We are sorry but we cannot provide tickets for departure from outside the UK. We make no representations that materials on this web site are appropriate or available for use in location outside the UK. If you choose to access this web site from locations outside the UK, you do so on your own initiative and are responsible for compliance with local laws.

Statutory Rights

These terms and conditions do not affect your statutory rights.

Disclaimer

To the maximum extent permitted by law, Moving PEOPLE Ltd disclaims all warranties, whether express or implied by statute, custom or usage relating to the information contained in or services offered on this website and Moving PEOPLE Ltd shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from this website, or from any interruption or delay in accessing this web site.

Complaints

Any person dissatisfied with Moving PEOPLE Ltd's services will be encouraged to make this fact known at the point and time of their dissatisfaction to the persons directly involved.

The first person to be advised of the complaint will, if appropriate, endeavour to resolve the difficulty, ensuring that Moving PEOPLE Ltd’s policy and procedures are followed. If it is not appropriate for the member of staff to deal with the complaint, it will be referred as soon as possible to the Operations Manager.